Quality equals guest satisfaction
Sava Hotels & Resorts follows the established quality policies; however, we are firmly convinced that the true measure of quality is a satisfied guest. This is why we talk to our guests, listen to them and never stop asking for their opinion. Our wish is for Sava Hotels & Resorts to not only stand for quality, but also for the dedication that motivates us to be even better the next time we meet. This is why we are so proud of our many certificates and awards received for our efforts in the area of the quality of services of Sava Hotels & Resorts.
Company policy of Sava Turizem d.d.
Quality is a characteristic of all entrepreneurial activities
(effects) and a prerequisite condition for ensuring the satisfaction
of our customers. We therefore develop and market
high-quality tourist services, which we continually upgrade,
as we wish to offer the market a comprehensive tourist
product of the highest quality combining accommodation,
hospitality, wellness, health, swimming, sports and recreational
and entertainment activities.
The statement on company policy reflects the main guidelines
of the quality management system and its improvement.
The policy is directed towards the realisation of strategic
objectives that ensure the realisation of the company’s
vision and mission. The policy adopts values such as excellence,
creativity, know-how, responsibility, and honesty.