Temperature measurements are available at reception desks upon request. 
•  All individuals are requested to keep a distance of at least 1.5 m from other people while queuing to enter. The tables and chairs in the hotel lobby have also been placed at least 1.5 m apart. 
•  Contactless, sensor-operated hand sanitisers are provided at reception and in the hotel lobby. 
•  The reception desks are regularly disinfected. 
•  All rooms and other areas are aired several times a day. 
•  We recommend cashless payment. 
•  The room keys/access cards are disinfected and safely handed over to the guest.
•  We advise against using the lift in groups, and recommend taking the stairs, which is also good for your well-being.

•  In our hotel rooms, we have identified 8 surfaces that guests most commonly come in contact with. We make sure to clean and disinfect these surfaces particularly carefully and frequently. 
•  For maximum disinfection of our rooms, we use the latest technology (certified to be effective against the coronavirus) for complete disinfection of the room before the arrival of a new guest.
•  After the room has been cleaned and disinfected, the door is sealed with a special sticker to indicate that nobody else has entered it before the guest arrives.
•  Guests can decide that nobody may enter their room for the duration of their stay. In this case, we recommend regularly airing the room. 
•  The room is aired during cleaning. 
•  All bed linen, towels, and bathrobes are washed at high temperatures and sanitised.

•    The tables in the restaurants and bars are spaced at least 1.5 m apart. 
•    All individuals are requested to keep a distance of at least 1.5 m from other people while queuing to enter the restaurant or bar.
•    Contactless, sensor-operated hand sanitisers are provided at the door. 
•    All common surfaces, tables, chairs and beverage dispensers are regularly disinfected.   
•    All food is prepared and served in keeping with strict safety protocols. 
•    Meals are also available as room service or packed lunches that guests can take away.
•    All tableware and tablecloths are machine-washed and sanitised. 

•    All individuals are requested to keep a distance of at least 1.5 m from other people while queuing for entry and for the use of waterslides and other adrenaline attractions. 
•    Contactless, sensor-operated hand sanitisers are provided at the entrance. 
•    The indoor water parks are aired several times a day. 
•    Every changing room locker is thoroughly cleaned and sanitised after use and sealed with a special sticker as a sign that nobody else has opened it until the next guest uses it.
•    We recommend a minimum distance of 2 m between swimmers in the pool. 
•    Loungers are placed at least 1.5 m apart. 
•    We have increased the frequency with which the pools, poolside areas, and bathrooms are cleaned and sanitised.

•    All individuals are requested to keep a distance of at least 1.5 m from other people while queuing to enter.
•    The whole room is thoroughly sanitised after each treatment (massage, facial care, body care, beauty treatments). 
•    Hand sanitisation is provided before entering the wellness centre. 
•    All common surfaces, reception desks, tables, and chairs are regularly disinfected.
•    All textiles are washed at high temperatures for optimal disinfection.

•    Seats inside the saunas are marked to ensure guests sit at least 1.5 m apart.
•    All saunas, changing rooms, and bathrooms are regularly sanitised.
•    Contactless, sensor-operated hand sanitisers are provided at each sauna entrance.
•    All textiles are washed at high temperatures for optimal disinfection.
•    We recommend using contactless payment. 

•    All individuals are requested to keep a distance of at least 1.5 m from other people while queuing to enter.
•    The whole room is thoroughly sanitised after each treatment (thermal, hydro, physio treatments, and massage therapies). 
•    Hand sanitiser is provided at the entrance to the health centre.
•    All common surfaces, reception desks, tables, and chairs are regularly disinfected.
•    All seats in the health centre are labelled or placed at least 1.5 m apart. 
•    All textiles are washed at high temperatures for optimal disinfection.

•    The capacity of our halls has been reduced to ensure that the distance between the seats is at least 1.5 m in all four directions. The necessary distance between the lecturers and the speakers is also ensured.
•    Where the floor plan allows, we have two-way routes for participants marked with signs, and the halls also have signs indicating separate entrances and exits.
•    We provide enough hangers in the cloakroom to ensure the appropriate distance between clothes.
•    Contactless, sensor-operated hand sanitisers are provided in the lobbies and outside the halls. 
•    Sanitising wipes are available at the lectern and the speakers’ table in each hall.
•    We regularly sanitise all common areas where events and meetings take place: knobs and handles, counters, handrails, tables, and chairs.
•    All technical conference equipment (microphones, laptops, presenters, etc.) that comes into contact with different users is regularly sanitised. Clients receive technical equipment in a sealed bag, to indicate that it has been cleaned and disinfected.
•    Areas are aired during each break. We have further improved our air circulation processes to ensure cleaner air.
•    All food is prepared and served in keeping with strict safety protocols. We have adapted the content of our break and standing buffets to the form of mono portions and our staff are responsible for serving.
•    We have reduced the capacity of our restaurants, banquet halls, and lobbies to ensure a distance of at least 1.5 m between guests.

•    Thermometers for measuring body temperature are available at our reception desks. 
•    All individuals are requested to keep a distance of at least 1.5 m from other people while queuing at receptions. Please enter the reception individually. 
•    Contactless, sensor-operated hand sanitisers are provided at reception and in all common areas. 
•    The reception desks are regularly disinfected. 
•    All enclosed spaces are aired several times a day. 
•    We recommend using contactless payment. 
•    The campsite access keys/cards are sanitised and safely handed over to the guest.
•    Bathrooms are cleaned and sanitised every hour, or as required based on the frequency of use.
•    After private bathrooms (Camping Bled) have been thoroughly cleaned and sanitised, the doors are sealed with a special sticker to indicate that nobody else has entered until the guest arrives.

•    Thermometers for measuring body temperature are available at our reception desks. 
•    All individuals are requested to keep a distance of at least 1.5 m from other people while queuing at receptions. Please enter the reception individually. 
•    Contactless, sensor-operated hand sanitisers are provided at reception and in all common areas. 
•    The reception desks are regularly disinfected. 
•    All enclosed spaces are aired several times a day.  
•    We recommend using contactless payment. 
•    The glamping hut and private bathroom access keys/cards are sanitised and safely handed over to the guest.
•    After glamping huts and private bathrooms have been thoroughly cleaned and sanitised, their doors are sealed with special stickers to indicate that nobody else has entered until the guest arrives.
•    Hot tubs are cleaned and sanitised for each guest.
•    Guests can decide that nobody may enter their glamping hut or private bathroom for the duration of their stay. In this case, we recommend regularly airing all enclosed spaces. 
•    All the decorative elements on upholstered furniture and beds have been removed. 
•    All bed linen, towels, and bathrobes are washed at high temperatures and sanitised.

In all Sava Hotels & Resorts facilities, we follow the recommendations of the relevant health and government institutions. According to a decree of the Government of the Republic of Slovenia, as of Tuesday, 31 May 2022, the use of protective masks is no longer mandatory anywhere except in healthcare facilities. It is still recommended to follow other recommendations such as safety distance, hand disinfection, etc.

At Sava Hotels & Resorts we have been working to ensure your safety and protection since summer 2020 by developing and implementing a number of hygiene protection measures, taking into account the recommendations of the National Institute of Public Health (NIJZ) and the measures and recommendations drawn up by the World Health Organization (WHO). Working with our medical staff, we have enhanced these measures even further, and called them Sava Hotels & Resorts Hygiene Standard Plus. Plus means that we have further upgraded the hygiene recommendations of the National Institute of Public Health. Above all, we want our guests to be able to truly unwind on their holidays, and devote their time and energy to nothing but relaxation. All our guests recognise and repeatedly point out that our superior guest safety measures, the Sava Hotels & Resorts Hygiene Standard Plus, really do take maximum care of their safety, and that we offer an exceptionally safe holiday environment.

The validity of gift vouchers purchased will be extended in the event of an emergency. Please contact us when you wish to use your gift voucher and we will arrange the extension at that time. Our call centres are available at the thermal resorts (info.shr@sava.si /+386 2 512 22 00), in Bled (info@hotelibled.com / +386 4 579 16 00), and on the Slovenian Coast (booking@h-bernardin.si / +386 5 690 70 00).

As in all other indoor areas at our destinations, our hotel restaurants are subject to specific hygiene measures that have been in place since June 2020:
Tables in hotel restaurants and bars are spaced at least 1.5 m apart, and the number of guests allowed in the room at the same time is limited. All individuals are requested to keep a distance of at least 1.5 m from other people while queuing to enter the restaurant or bar. Contactless, sensor-operated hand sanitisers are provided at the door. All common surfaces, tables, chairs, and beverage dispensers are regularly disinfected. All tableware and tablecloths are machine-washed and sanitised. All food is prepared and served in keeping with strict safety protocols. 

All Sava Hotels & Resorts facilities have a special room disinfection service. We have identified the 8 surfaces that guests most commonly come in contact with. We make sure to clean and disinfect these surfaces particularly carefully and frequently.
For maximum disinfection of the rooms, we use the latest technology (certified to be effective against the coronavirus) for complete disinfection of the room before the arrival of a new guest. After the room has been cleaned and disinfected, the door is sealed with a special sticker to indicate that nobody else has entered it until the guest arrives. Guests can decide that nobody may enter their room for the duration of their stay. In this case, we recommend regularly airing the room. All the decorative elements on upholstered furniture and beds have been removed. The minibar will only be stocked on request. The room is aired during cleaning. All bed linen, towels, and bathrobes are washed at high temperatures and disinfected.